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by Kitchen Kreations
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TO PLACE AN ORDER:
Because we care for our customers, we try to keep a personal approach with an easy and
convenient way.
Call us at (512) 996-9697, send an e-mail to info@chocolatekreations.com, or just fill out the
form on the contact page; we'll reply within 24 hours to give all the information that you need.
For corporate gifts, we'll conveniently set a meeting to discuss details and provide samples.
We'll send you a quote, and after approval, we'll process your order.
TIME INVOLVED:
Depending on the item, we have different times for production, delivery, and shipping.
The minimum turn around time for Candy Bouquet and Gift Baskets, is between 24 -48 hours. For
chocolate truffles, Brazilian candies, Candy buffet, Wrappers, and some personalized chocolate
items, allow 10-15 days for production and shipment after your order is completed (weekend and
Holidays not included). The same will apply for Wedding and Baby favors.
For imported flower candy cups, the time is 60-90days.
Our goal is to provide you the best product in the shortest amount of time possible.
PAYMENT OPTIONS:
We accept all major credit cards or payments through pay pal.
MINIMUM ORDER:
Some items such as the wedding and baby favors have a minimum order. Personalized items may
require a minimum quantity as well.
RETURN AND REFUND POLICY:
We have two different items - refundable and non-refundable.
Non-refundable: Chocolate, candy, gourmet food, candy buffet, specialty cakes (all food-related
products) and personalized items including the custom-made imported flower cups. Exception
applies to open or damage boxes and products.
We are not responsible for mis-spelling or the wrong date. The form that we provide you should
contain: text, date, color, etc (all information necessary to process your order).
Shipping charges are non-refundable.
Defective wedding and baby shower favors can be returned and refundable (except the
personalized items). We'll replace any defective items of the same product. All requests for
refunds must be communicated by e-mail to us within 7 days after product is received. Your order
must be returned in the original shipping box. All returned items must have prepaid shipping.
Once we receive your returned items, the paid amount will be credited back within 7-10 business
days. No refunds or returns will be accepted after 15 days of delivery. There is a 15% processing
charge fee on all returns related to non-damaged items.
CANCELLATION POLICY:
Cancellations must be made within 24 hours after your order has been placed. There is a 3%
service charge fee.
Please, contact us with any questions related to the topics above.
Because we care for our customers, we try to keep a personal approach with an easy and
convenient way.
Call us at (512) 996-9697, send an e-mail to info@chocolatekreations.com, or just fill out the
form on the contact page; we'll reply within 24 hours to give all the information that you need.
For corporate gifts, we'll conveniently set a meeting to discuss details and provide samples.
We'll send you a quote, and after approval, we'll process your order.
TIME INVOLVED:
Depending on the item, we have different times for production, delivery, and shipping.
The minimum turn around time for Candy Bouquet and Gift Baskets, is between 24 -48 hours. For
chocolate truffles, Brazilian candies, Candy buffet, Wrappers, and some personalized chocolate
items, allow 10-15 days for production and shipment after your order is completed (weekend and
Holidays not included). The same will apply for Wedding and Baby favors.
For imported flower candy cups, the time is 60-90days.
Our goal is to provide you the best product in the shortest amount of time possible.
PAYMENT OPTIONS:
We accept all major credit cards or payments through pay pal.
MINIMUM ORDER:
Some items such as the wedding and baby favors have a minimum order. Personalized items may
require a minimum quantity as well.
RETURN AND REFUND POLICY:
We have two different items - refundable and non-refundable.
Non-refundable: Chocolate, candy, gourmet food, candy buffet, specialty cakes (all food-related
products) and personalized items including the custom-made imported flower cups. Exception
applies to open or damage boxes and products.
We are not responsible for mis-spelling or the wrong date. The form that we provide you should
contain: text, date, color, etc (all information necessary to process your order).
Shipping charges are non-refundable.
Defective wedding and baby shower favors can be returned and refundable (except the
personalized items). We'll replace any defective items of the same product. All requests for
refunds must be communicated by e-mail to us within 7 days after product is received. Your order
must be returned in the original shipping box. All returned items must have prepaid shipping.
Once we receive your returned items, the paid amount will be credited back within 7-10 business
days. No refunds or returns will be accepted after 15 days of delivery. There is a 15% processing
charge fee on all returns related to non-damaged items.
CANCELLATION POLICY:
Cancellations must be made within 24 hours after your order has been placed. There is a 3%
service charge fee.
Please, contact us with any questions related to the topics above.
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